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Your involvement *
I am the complainant
I represent someone else
Complaint is about *
Reference
Please provide details of your complaint below *
How has this affected you or the person you represent?
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Have you already reported this or complained about it to us before? If so when was this and who did you contact?
Please provide any previous complaint reference numbers *
Details of action taken to resolve the issue *
Problem
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Communication
Delay in answering call
Delay in communication
Incorrect information or advice given
Insufficient information given
No communication received
Other communication cause
Service quality
Delay in doing something
Failure to do something
Inadequate services provided by a third party
Not to the quality or standard expected
Other service quality cause
Refusal to do something
Payments or disputed charges cause
Delay in payment
Disagree with charge received
Dissatisfied with financial support offered
Incorrect charge
Other payments or disputed charges cause
Payment not received
Service failure
Cancellation or withdrawal of service
Failure to deliver a service
Loss of service
Other service failure cause
Staff conduct cause
Inappropriate behaviour
Missed appointment
Other staff conduct cause
Refusal to assist or help
Staff rudeness
Policy and procedure
Disagree with policy or procedure
Other policy and procedure cause
Procedures not followed
Unhappy with decision
Legal and regulatory
Breach of privacy and confidentiality cause
Discrimination - inappropriate action or service
Discrimination - not treated fairly
Health and safety cause
Other discrimination cause
Other legal and regulatory cause
Other
Comment only
Member enquiry
What would you like us to do to resolve the issue?
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